Terms of Use

Service: RivalLens (rivallenslabs.com) Version: 1.0 Effective date: 2026-10-23 Last updated: 2026-07-07

Authoritative language. The authoritative version of these Terms is the English version. Translations are provided for convenience; in case of discrepancy, the English version prevails.

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1. Who we are; acceptance

These Terms of Use ("Terms") are a binding agreement between you ("you", "Customer") and Vasilii Danilin, autónomo established in Spain, tax ID Z1086337Y, Avenida San Carlos, 7, Bloque 8, 1A, 29630 Benalmádena (Málaga), Spain ("RivalLens", "we", "us"). By creating an account or purchasing a report you accept these Terms and our Privacy Policy (rivallenslabs.com/legal/privacy).

2. The Service

RivalLens is an AI-assisted competitor-analysis service. You enter a niche and region (optionally your own website); the Service automatically discovers competitors and collects data about them from publicly available sources (company websites, pricing pages, public reviews, service catalogs), and produces a research report (prices, services, reviews, positioning, an action plan).

The Service operates in three modes: Offline (local businesses), Online (web-sold businesses), and Hybrid (both, merged). Reports are generated automatically by AI — see Sections 6 and 10.

3. Accounts and eligibility

You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for activity under your account.

4. Purchases, pricing, seller of record and taxes

4.1 One-off purchase model. RivalLens is sold as a one-off purchase of a report, not a subscription. Pricing components: €49 base + €20 per analysed competitor + €35 for the optional comparison with your own company + €15 per additional region. The exact total is shown before you pay. Prices are in euros (EUR) unless stated otherwise.

4.2 Merchant of Record. Payments are processed by Stripe through Stripe Managed Payments, under which Stripe acts as Merchant of Record (MoR) — i.e. the seller of record for your purchase. Stripe is responsible for billing and for collecting and remitting any applicable VAT / sales tax. RivalLens provides the underlying Service; your payment contract for the transaction is concluded with the Merchant of Record. Any tax shown at checkout is determined and handled by the Merchant of Record.

Your receipt and card statement will show "Sold through Link, LLC" — this is the Stripe entity acting as seller of record for RivalLens purchases, not a different company or an unauthorised charge.

4.3 Access. On successful payment, the report is generated and made available in your account.

4.4 Consumer right of withdrawal — and why it ends when generation starts. If you are a consumer resident in the EU/EEA or the United Kingdom, you normally have 14 days to withdraw from a distance contract without giving a reason.

Because a report is generated and delivered immediately after payment, at checkout you are asked to do two things: (a) expressly request that we begin generating the report at once, and (b) acknowledge that you lose your right of withdrawal once the report has been fully generated. Both are required by Art. 16(a) and 16(m) of Directive 2011/83/EU (in Spain, Arts. 103(a) and 103(m) TRLGDCU, RDL 1/2007).

• If you do not give that confirmation, we will not start generating the report before the 14-day period has expired.
• If you withdraw before generation has started, you receive a full refund within 14 days.
• Once the report has been fully generated and delivered, the right of withdrawal no longer applies. The refund rules in Section 5 continue to apply in full and are independent of this.

This Section does not affect any other non-waivable consumer right (see Section 11.2).

5. Refund policy

This Section forms part of the Terms and describes when and how refunds are issued. Refunds are administered through the Merchant of Record.

5.1 Automatic full refund (total failure). We automatically refund the full amount when a paid report delivered nothing, in either of these cases: (a) the analysis pipeline failed with a terminal error; or (b) the report came back empty — zero competitors delivered. Safeguards: an automatic refund is issued only if zero competitors were delivered (if at least one competitor was delivered, see Sections 5.2 and 5.3); only for paid jobs; it is idempotent (never refunded twice); and it is best-effort (a refund error never blocks the failure path). You receive an automatic confirmation email.

5.2 Automatic partial refund (fewer competitors than paid). If a report is delivered but with fewer competitors than you paid for, we automatically refund €20 for each competitor not delivered (the €49 base report fee is not refunded, as the report itself was produced). This applies regardless of the reason for the shortfall. It is idempotent and best-effort, and you receive a confirmation email. This does not apply to reports where you supplied the exact list of companies to analyse (there is no discovery target to fall short of).

5.3 Operator decision (missing core sections — our fault). Where competitors were delivered but part of a competitor's core report (company facts, services, pricing, or reviews) is missing because of our failure (for example, our collection was blocked or a data provider was unavailable), an operator reviews a report-completeness map and decides partial refund, full refund, or decline. A partial refund amount is proposed by the system from the completeness assessment and confirmed by the operator.

5.4 What is never refunded. We do not refund for data that is missing through no fault of ours: (a) a core section that is empty because the competitor's website was unavailable or returned errors, or because the competitor genuinely has no such data (for example, no public pricing page); or (b) peripheral data layers (for example, page-speed, advertising-spend signals, traffic history, job postings, firmographics) that failed or are legitimately empty. Refunds attach to the core value of the report (competitors + core sections) and only to failures or shortfalls caused by us.

5.5 Refund size. Full = the entire payment (base + per-competitor amounts). Under-delivery = €20 × the number of competitors not delivered (the base fee is not refunded). Operator partial = the server-proposed amount, operator-confirmed. Decline = no refund; the decision is logged and you may receive an explanatory email. No refund exceeds the amount actually paid.

5.6 How to request a refund. Automatic refunds (Sections 5.1 and 5.2) need no action. Otherwise, file a "Refund" support ticket linked to the specific report at support@rivallenslabs.com.

5.7 Consumer rights. Nothing in this Section limits any non-waivable statutory rights you may have as a consumer under applicable law (see Section 11).

6. AI-generated content; accuracy; not professional advice

6.1 Reports are generated automatically by AI and are provided "as is" and "as available". They may contain inaccuracies, omissions, or outdated information, and competitor data is collected from third-party public sources we do not control.

6.2 Reports are provided for general informational and research purposes only and are not legal, financial, tax, investment, or other professional advice. You are solely responsible for verifying information and for decisions you make based on a report.

6.3 We do not warrant that any report is complete, accurate, current, or fit for a particular purpose, except as required by non-waivable law.

7. Acceptable use

You agree not to: (a) use the Service unlawfully or to infringe others' rights; (b) resell or redistribute reports as a competing data product; (c) attempt to disrupt, reverse-engineer, or circumvent technical or rate limits; (d) use the Service to harass, defame, or unlawfully profile individuals; (e) re-identify individuals whose data we have minimised; or (f) use automated means to extract the Service's content beyond your own account.

8. Intellectual property

The Service, software, and templates are owned by RivalLens. We grant you a non-exclusive, non-transferable licence to use the reports you purchase for your own internal business purposes. Underlying public facts are not owned by us. You retain ownership of the inputs you provide.

9. Third-party data and takedown

Reports may include limited professional/business-context personal data (e.g. founder/investor names) taken from public sources, processed under our legitimate interest (see Privacy Policy Section 5). Individuals may object or request removal at privacy@rivallenslabs.com; we operate a priority takedown path.

10. Disclaimers

To the maximum extent permitted by applicable law, and subject to Section 11, the Service and reports are provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

11. Limitation of liability

11.1 To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service or a report is limited to the amount you paid for the report giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or business.

11.2 Consumer carve-out. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for any non-waivable rights of consumers under EU/UK/Spanish consumer law (e.g. Directive 93/13/EEC; Spanish TRLGDCU, RDL 1/2007; UK Consumer Rights Act 2015). For business (B2B) customers, the limitations in 11.1 apply in full.

12. Indemnity (business customers)

If you are a business customer, you will indemnify us against third-party claims arising from your misuse of the Service or reports, or your breach of these Terms, to the extent permitted by law.

13. Suspension and termination

We may suspend or terminate access for breach of these Terms or unlawful use. You may close your account at any time. Sections that by their nature should survive (IP, disclaimers, liability, governing law) survive termination.

14. Governing law, served markets, language and forum

14.1 Governing law. These Terms are governed by the laws of Spain, without prejudice to any mandatory consumer-protection rules of your country of residence.

14.2 Served markets. The Service is offered to customers in: the EU/EEA, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, the United States, Canada, and Mexico. The Service is not directed to any other jurisdiction, and we make no representation that it is appropriate or available elsewhere.

14.3 Currency. Prices are charged in EUR unless a localized currency is shown at checkout by the Merchant of Record.

14.4 Forum. Subject to mandatory consumer rules, disputes are subject to the courts of Málaga, Spain. Consumers may also bring proceedings in their country of residence.

14.5 Language. These Terms are published in English and in Spanish. The English version is the reference version and prevails in general.

However, for consumers resident in Spain, the Spanish version prevails. A clause binding a consumer to a text in a language they may not read would not be a fair one, and Spanish consumer law is applied by Spanish courts to a Spanish-resident consumer regardless of what these Terms say. Where the two versions differ for such a consumer, the reading more favourable to them applies.

Translations into any other language are provided for convenience only and create no rights.

15. Changes

We may update these Terms. Material changes are notified via the Service or email and apply to purchases made after the effective date of the change.

16. Contact

Vasilii Danilin — support@rivallenslabs.com — Avenida San Carlos, 7, Bloque 8, 1A, 29630 Benalmádena (Málaga), Spain.